Help

FAQ

If you decide to cancel your order that has not yet been received, please call 0333 400 9500 to talk about whether you would like a refund or exchange. Please have your order number to hand or ‘click here’ to download our order cancellation form

Delivery 

"Can I change my delivery address once my order has been submitted online?"

Unfortunately once you have submitted your order you will be unable to change delivery address.

"International Delivery"

Online orders can be shipped to anywhere in the UK, Channel Islands or the Republic of Ireland, unfortunately we can not ship to locations other than these at present.

"Delivery Cancellations"

You are unable to cancel deliveries once orders have been confirmed and any "unwanted goods" will need to be returned. On receipt of the delivery please contact Customer Care team to arrange for a returns authorisation reference number.

"How do I return an unwanted item?"

We offer a 30 day money-back policy on all of our products except those set out in “Exclusions”. The item must be in its original “as new” condition including instructions and accessories and also accompanied by a valid proof of purchase.

To return a product under this policy simply return the product to a Maplin Store within 30 days or contact our Customer Service team on 0333 400 9500 to request a returns number. Returns postage charges must be met by the customer.

 

Products that are Excluded from the 30 day satisfaction guarantee are; Goods that have had their manufacturer’s warranty revoked by the breaking of the seal of the product, or registration or activation of software or SIM cards. If the silver strip on the back of your Product Activation Key Card has been partially or completely damaged or removed. The seal has been broken on any DVD’s, CD’s or software including games. Gift Cards.

"Do I have to pay for return postage on an unwanted item?"

 

When an unwanted item is returned within 30 days, you do have to pay for the return postage, alternatively you can return your items to your local store. See our Terms and Conditions of sale for more details.

"What happens to my order if I am not there to receive my parcel?"

If there is no one to receive your parcel, whether it is being delivered by Royal Mail or by courier, a card will be posted through your door advising of a delivery attempt. There will be a contact telephone number on there for your local branch. If you telephone the number on the card you will be able to re-book a delivery day, or arrange to pick the parcel up from the depot.

"How To Order From BFPO Addresses?"

If your BFPO address is in Northern Ireland you must use the ordinary inland prices, but if your BFPO address is elsewhere in the world you will not have to pay VAT but a small order charge will be applied. However if any item is too large or heavy for despatch by BFPO you must supply a civilian address and pay extra for carriage at cost.

"Do I have to be there to sign for my delivery?"

Orders sent via Royal Mail will not require a signature although someone may need to be home to accept the delivery should the packaging be too large to post. Deliveries made by courier will always require a signature.

"What is Shutl?"

Maplin has partnered with Shutl to bring you a new same day delivery service and add even more convenience to your shopping experience with Maplin. The Maplin and Shutl partnership provides a same day delivery service for reservations, letting you arrange for your reservation to be collected from a Maplin store and delivered to your home or office at a time convenient to you. Find out more > (Unavailable in Ireland) >

"Can I have a separate delivery address to my billing address?"

The Address you gave when you first registered your Maplin account online is your invoice or card holder address. You may change your delivery address after your first order, but your invoice or card holder address must always match the address registered to any card you use on this site. To amend your delivery details you first need to be logged into your account.

Orders 

Can I return digital downloads?

Digital downloads will be delivered to your specified e-mail address provided by you during the checkout process. Any product with a BBFC (British Board of film Classification) or PEGI (Pan-European Games Information) rating will be clearly described as such on the product page for that item. It is an offence to attempt to buy a certificated title if you are under the required age or to attempt to purchase any such title on behalf of an underage third party. Persons placing orders for the purchase of products on the Site, confirm that they are of the appropriate age to receive and view the specified certification of the title(s) so ordered. Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered. We reserve the right not to supply any age-restricted product where We reasonably believe that a customer is below the relevant minimum age.

Once you have completed your purchase of a downloadable item, we can't issue a refund. Additionally we can't issue refunds based on your inability to meet system or regional requirements, or lack of enjoyment while playing the game. This does not, however affect the legal rights of a consumer. If you experience any technical faults during the download purchase or with the file you have downloaded, please contact our Customer Service team with your order number and the product information.

"What happens if an item is out of stock?"

When browsing our full catalogue range you may find an item that is currently out of stock. In order to overcome this we provide the facility to place the item on Back Order. We will reserve this item on your behalf so when the product is back in stock we can automatically process the order and despatch the product to you.

"Will I be charged carriage on Back Orders?"

You will only be charged the once per order for carriage. This charge will be levied against the first shipment of goods and any further shipments made to complete that order will not carry any excess carriage charges.

"Can I add to or alter an existing order?"

Once an order has been confirmed, we are unable to make any adjustment to any part or add to it in any way.

"Can I order by phone?"

To order over the phone please call 0333 400 9500* and choose option one for Sales (International callers please telephone 01-8782800), you will then be transferred to a sales advisor who will need your card registered address, the order code of the items, your delivery address and your credit card details. Lines open: Mon - Fri 8:30am - 8pm, Sat 9am- 5pm, Sun 10am - 4pm.

"If I have placed items in my basket will the products be reserved for me?"

"When you have added items to your basket they will not be reserved for you. The only time stock will be allocated to you is when you have completed your purchase from the checkout. This could mean occasionally stock levels can be different from the time of adding them to your basket and completing your purchase. If you have decided to leave the maplin site after adding items to your basket, and come back at a later time (on the same computer) the products will remain there until either you empty your basket or if you decide to proceed to the checkout."

Receipts 

"How do I obtain a VAT receipt from you?"

 When your order is despatched from our distribution centre, VAT receipts are already included within your parcel. If you require a copy of the receipt, please contact our Customer Care team (see "Contact Us") who will be more than happy to deal with your request.

Products

Can I return digital downloads?

Digital downloads will be delivered to your specified e-mail address provided by you during the checkout process. Any product with a BBFC (British Board of film Classification) or PEGI (Pan-European Games Information) rating will be clearly described as such on the product page for that item. It is an offence to attempt to buy a certificated title if you are under the required age or to attempt to purchase any such title on behalf of an underage third party. Persons placing orders for the purchase of products on the Site, confirm that they are of the appropriate age to receive and view the specified certification of the title(s) so ordered. Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered. We reserve the right not to supply any age-restricted product where We reasonably believe that a customer is below the relevant minimum age.

Once you have completed your purchase of a downloadable item, we can't issue a refund. Additionally we can't issue refunds based on your inability to meet system or regional requirements, or lack of enjoyment while playing the game. This does not, however affect the legal rights of a consumer. If you experience any technical faults during the download purchase or with the file you have downloaded, please contact our Customer Service team with your order number and the product information.

"How do I write a product review?"

"Simply browse to the item you have purchased and want to review, click on the ""Submit a review"" button, rate the product on a scale of 1 to 5 based on the performance of the item and then write your product review.

All reviews are moderated for irrelevant or inappropriate content before they are published on the site, therefore some reviews will not be shown. For a successful review the entry must be about product performance. Any customer care related enquiry or comments such as late delivery or faulty products should be directed to our customer care team. Reviews including inappropriate or aggressive language, pricing or promotion information, personal details or competitor names/details will not be used."

"Can I leave a video review?"

Video submissions are moderated in the same manner as our reviews. The following conditions will apply for any media submission.

By submitting your video to our website, you confirm that:

you own all copyright for media within your submission or that you have permission from the copyright owner to enter into this agreement on their behalf.

you understand we reserve the right to use your name and media for publicity purposes within Maplin related media without payment of any kind to you.

you are granting us licence to use your submission in all media including online, terrestrial and satellite television, print publishing etc.

you indemnify Maplin against any claims that arise as a result of any breach by you of the media submission terms and conditions.

you understand Maplin reserve the right to refuse to use the video or image without explanation".

"Do you provide datasheets?"

"At Maplin we take pride in our product range and knowledge of our products and want to ensure you find the right product that meets you requirements. We understand that occasionally our customers would like that little extra information.

If you would like to know more about one of our 15,000 products and maybe would like a 'Datasheet', or more information please contact our Technical Support Team."

"Disposal of Electrical and Electronic Equipment"

"Under new government regulations issued in January 2007 we are all obliged and must play our part to ensure that the amount of waste on certain electrical and electronic equipment is reduced going forward. Furthermore where it is produced as waste we must work together to ensure that it is separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered).

In essence some of the chemicals and metals in these electrical items can be harmful to the soil and human health when disposed of in landfill sites. By adopting the new regulations and working together we can all reduce the amount of landfill and resulting contamination. For your part as the customer you are encouraged to examine your electrical waste before throwing it away and in particular look for the rating plate and if the following logo is present you must not throw it in your household waste.

Please take this waste to your nearest Designated Collection Facility (DCF) where special facilities exist for correct disposal. To find your nearest DCF please visit the following web site: www.recycle-more.co.uk.

WEEE Producer No: WEEE/AH0043SY/PRO

Type in your post code and the locations of the nearest DCFs will be displayed.

Batteries

Please do not throw household portable batteries in with your household waste. You can take them to any Maplin Electronics Store and ask to drop them into the special battery collection box at no cost (excludes car and industrial batteries). We will make sure they are recycled correctly. Maplin Producer Number BPRN00717 Together we can make our world a cleaner place!"

"What does 'used item' mean?"

Used items are products that have been returned and deemed fit for resale at a reduced price. Functionality has been tested to ensure the product is working and is completely safe to use. Condition of each item is checked and cleaned. This stock traditionally has had opened packaging, which can have some slight cosmetic damage. Product is sold in complete packaging with all accessories, including; power supplies, cables (neatly tied), manuals and any software. To ensure peace of mind each product comes with 12 month guarantee.

Mobile

"Do you have a mobile website?"

"Yes, please visit m.maplin.co.uk on any mobile device or m.maplin.ie for Irish customers."

Newsletter

"How do I subscribe to newsletters?"

"You can subscribe to our Newsletter using the form at the bottom of any page on the Maplin website and manage your subscriptions via your Account"

"How do I unsubscribe to newsletters?"

"You can unsubscribe by clicking here"

Vouchers

"How do I redeem my vouchers?"

"If you are already subscribed to the Maplin newsletter then once you have logged into "My Account", any available vouchers will be displayed in 'My Account' and the 'Basket' pages. In order to view the valid dates of vouchers you will need to "Log In" into "My Account". We reserve the right to amend or withdraw voucher availability without notice. Please submit the voucher with your order or quote the voucher code when ordering via the web, telephone or at store. We reserve the right to refuse redemption of vouchers if believed they have not been used in accordance with their terms. Only one voucher per transaction and cannot be used in conjunction with any other voucher, valid in the UK only, no change will be given. Cash value 0.001p."

"Can I use a voucher code more than once?"

"You can only use one voucher per transaction and cannot be used in conjunction with any other voucher."

"Do maplin.co.uk accept NUS cards?

"Student discounts (NUS cards) are accepted in stores only when proof of identity is produced at payment. Unfortunately discounts are not accepted online orders."

Payment

"When I order by card when will I be charged?"

"Items will be charged for when we receive your order, for Paid Reserve at Store items will be charged for when we confirm your items are available for collection"